ILO:
Candidates should be aware of the possible quality issues that growing businesses face eg consistency and the cost of maintaining quality (outsourcing, inspection costs).
Candidates should be aware of the methods of maintaining consistent quality, including concepts such as Total Quality Management (TQM).
Candidates should be aware of the possible quality issues that growing businesses face eg consistency and the cost of maintaining quality (outsourcing, inspection costs).
Candidates should be aware of the methods of maintaining consistent quality, including concepts such as Total Quality Management (TQM).
Quality Issues
Starter Activity:
Why is quality so important?
How can a firm measure quality?
Why is quality so important?
How can a firm measure quality?
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Quality involves meeting customer requirements.
Measuring Quality:
Costs of measuring quality:
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Costs of poor quality:
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Quality & Outsourcing
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Why would a business outsource part of its production or service to a specialist?
What examples of this could exist in the video below? What other examples can you think of? |
What disadvantages would be associated to outsourcing?
Is there anyway of reducing these threats? |
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Grand Designs - Floating House
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Fedex delivery
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Why might you outsource to another country?
What opportunities and threats does it present?
What opportunities and threats does it present?
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Mattel recalls Chinese products
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Where children must work
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Workers may not get compensation
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Methods?
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Primark - suppliers
As a leading and expanding international clothing retailer, Primark has a strict code of conduct within which our suppliers are expected to work. Primark's Supplier Code of Conduct is a mandatory requirement within which its suppliers work. It incorporates the United Nations Charter, Chapter IX, article 55 and is subject to strict and ongoing audits conducted by third parties. Primark takes this Code of Conduct very seriously and its management board reviews it regularly. If you would like to become a product supplier to Primark please download and read our Code of Conduct andMetal Control Policy. If you can comply with these conditions please click here to send us your details. http://www.primark.com/en/about-us/suppliers-information |
TQM
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Questions:
What do you think the difference is between quality control & assurance? How do they seek to grantee quality in the video? Why might this be harder with labour intensive production methods? Why is a culture of quality important to move from control to assurance? |
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Main principles that underlie TQM
>Prevention
Prevention is better than cure. In the long run, it is cheaper to stop products defects than trying to find them >Zero defects The ultimate aim is no (zero) defects - or exceptionally low defect levels if a product or service is complicated > Getting things right first time Better not to produce at all than produce something defective > Quality involves everyone Quality is not just the concern of the production or operations department - it involves everyone, including marketing, finance and human resources > Continuous improvement/Kaizen Businesses should always be looking for ways to improve processes to help quality > Employee involvement Those involved in production and operations have a vital role to play in spotting improvement opportunities for quality and in identifying quality problems
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