ILO:

The concept of quality and its importance in:
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● the production of goods and the provision of services: quality control and quality assurance

● allowing a business to control costs and gain a competitive advantage.

Starter:

Explain why quality is important to a business? Try to use 5 chains of reasoning. 
the cost of poor quality
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How can a firm measure quality?
Fast Food ADS vs. REALITY Experiment
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Quality Control v Quality Assurance 

  • What do you think is different between the word CONTROL v ASSURANCE?
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  • In the video identify the different methods used to monitor quality.

  • Would you describe this as quality control or quality assurance?

  • What would be the benefits of this approach?

  • How might the production process influence the technique used?

  • Describe using an example what is meant by quality control.
Sweet result: how Mondelez invested in Cadbury's factory
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How it is made Youtube channel
How Jaffa Cakes Are Made
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BMW 3 Series. BMW Quality Management.
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Case Study

Why is quality important to this industry?

What would you describe as BMW competitive advantage?

What role does quality play in supporting this competitive advantage?

What opportunutiy cost does a focus on quality have?

​What will influence the businesses approach to quality?  Try to use examples when explaining your answer. 
Why you should have your own black box | Matthew Syed | TEDxLondonBusinessSchool
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BBC Bitesize Revision - quality